Belmaachi Cigars – Refund & Return Policy

Crafted with Care. Handled with Respect.

At Belmaachi, every cigar is crafted with intention, precision, and pride. We want every customer to experience our blends exactly as they were meant to be enjoyed. In the rare event that something falls short, we are here to assist with the same level of care that goes into our cigars.

Returns

Because premium cigars are sensitive to humidity and handling, we accept returns only under these refined conditions:

  • Cigars must be unused, uncut, and unlit

  • Original packaging must remain sealed and intact

  • A return request must be made within 7 days of delivery

  • Cigars must have been stored in proper conditions after arrival

For the integrity of our products, opened or partially smoked cigars cannot be returned.

Damaged or Incorrect Orders

Should your order arrive in anything less than perfect condition, please reach out within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

  • A brief note describing the concern

We will gladly arrange a replacement or provide store credit, depending on the situation.

Refunds

Refunds may be issued when:

  • Returned items have been received and approved

  • An order was cancelled before shipment

  • A product has been confirmed as defective or incorrect

Approved refunds are processed to the original payment method within 5–7 business days.

Non-Returnable Items

To preserve quality standards, certain items cannot be returned:

  • Smoked or partially smoked cigars

  • Cut or altered cigars

  • Opened humidified products

  • Sale or promotional items

  • Gift cards

Exchanges

We are pleased to offer exchanges on unused, unopened products within 7 days, subject to availability.

Shipping

Return shipping costs are the responsibility of the customer unless the issue is due to our error. Original shipping fees are non-refundable.

To Begin a Return or Inquiry

For personalized assistance, please contact us at our US toll free number or email address listed listed below.
Include your order number and a short note, and a member of our team will guide you through the next steps.